Control Room.
In order to ensure efficient and effective call taking and call handling, we use one national number operated through a high-tech emergency contact centre twenty seven hours per day, everyday. The call centre is supported by an independent off-site disaster and back up location.
Services Offered
1
Nigerian Call Centre
We can provide a single toll free telephone number that can be called from any Nigerian telephone.
2
Record Keeping
We can record incident details for an agreed period of time and provide a written notification of incidents and key information via email
Call Centre Capabilities
1
Our call centre agents are highly trained and dedicated to answer each and every call immediately.
2
Every call centre agent has the ability to rapidly request emergency services support to an incident scene (These services include Police, Fire, Ambulance as well as private services.)
3
All the call centre agents are highly trained to handle each type of emergencies.
4
The agents have the ability to diagnose the nature of emergencies and the immediate action required to safely and effective respond to them.
5
They have the ability to rapidly provide information to a caller on nearest emergency services. (These services include Police, Fire, Ambulance as well as private services.)
6
Response procedures are in place to assist the agent to deal with a broad range of incidents including security, criminal, medical, natural disaster or vehicle breakdown/accident.
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NIG-SOS brings lifesaving assistance to you, at any time, anywhere in Nigeria.
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